Refund Policy

SMM Infinity wants customers to know what happens when an order fails, a payment fails, or a delivered service drops.


This Refund Policy explains when a refund may be available, when a refill applies instead, which situations are not refundable, and how to contact our support team.


Please review the service description and this policy before placing an order. Most order-related refunds are returned to your panel balance, not to your original payment method. Payment-gateway errors are handled differently, and we explain those cases below.


Deposit Policy

We work on a prepaid balance system. First, add funds to your account, then use that balance to place orders. Keep the following points in mind:

  • Deposits are added to your SMM Infinity account balance.
  • You can use your balance for supported services available in the panel.
  • Once you use funds for an order, you generally can't reverse them just because you changed your mind.
  • Unused account balance refund requests may be reviewed individually.
  • Payment-method refund availability can depend on the original gateway and transaction conditions.
  • Processing time may vary by payment provider.

Our supported payment options include Visa, Mastercard, American Express, UnionPay, bKash, Nagad, Rocket, Upay, OK Wallet, Tap, CellFin, CityTouch, Dmoney, MCash, and other payment methods shown inside the Add Funds section.


Always use the payment details shown in your SMM Infinity dashboard.


When a Refund May Be Available

We may issue a refund or account-balance adjustment in the following situations.


Complete Non-Delivery

If an eligible order fails before we deliver the purchased service and our team cannot successfully reprocess it, we may return the undelivered amount to your SMM Infinity account balance. Keep your Order ID so our support team can identify the transaction.


Duplicate Payment or Technical Error

If a verified gateway issue, duplicate payment, or technical error causes an incorrect charge, contact support with the relevant transaction details.

Once confirmed, we can correct the incorrect charge based on the payment method and gateway conditions.


Service Materially Different From Its Description

If the delivered service is substantially different from the service description you selected, you may submit the order for review. Our team will compare the:

  • Service ID
  • Service description
  • Order details
  • Delivery record
  • Submitted target
  • Provider information

An eligible adjustment or refund may be issued after review.


Partial or Failed Delivery

If an eligible order closes as Partial, the undelivered portion may be returned to your panel balance according to the conditions of that service. A partial order does not automatically mean the entire order value is refundable.


Non-Refundable Cases

Some problems happen because the submitted order cannot be processed correctly or because conditions changed after the order began.


Orders are processed using the link and username you enter, so a wrong URL or a wrong username or target is normally not refundable. The provider may already have started delivery to the submitted target. A private or restricted account is also not covered, since the provider cannot properly access it. If the target is deleted or renamed after the order starts, the active order can be interrupted, so these cases are not refundable either.


Orders can begin processing shortly after submission, so a change of mind is normally not refundable. Delivery being slower than expected does not qualify either, because start and completion times are estimates unless they are specifically guaranteed. Using multiple providers at the same time for the same target is also excluded, as overlapping orders make delivery and drop calculations unreliable.


If your account violates SMM Infinity policies, you may lose refund eligibility. Social platforms can also remove or adjust delivered activity on their own. In that case no money is returned, but a refill may still apply if the service carries a refill label.


Always review the Service ID and target link before confirming an order.


How to Request a Refund


Step 1: Contact Support

Contact the SMM Infinity support team through the available support channel as soon as you notice a problem.


Step 2: Provide the Order Details

Include:

  • Order ID
  • Service ID if available
  • Service name
  • Target URL
  • Description of the problem
  • Payment transaction reference when relevant
  • Screenshots or supporting evidence if useful

Giving complete information helps us review the issue faster.


Step 3: Allow the Order to Be Reviewed

Our team may need to check the order with the upstream provider before deciding whether it qualifies for a refund, refill, cancellation, or another correction.


Step 4: Receive the Approved Adjustment

If the request qualifies, we normally apply the eligible amount within 24 to 48 hours of your request. Where the adjustment goes back to an external payment method instead of your panel balance, your bank or gateway sets its own timeline from that point.


Refill Policy

Not every SMM Infinity service includes refill protection. You must check the label and description attached to the Service ID before ordering. Common labels can include:

  • NR — No Refill
  • R7 — 7-day refill period
  • R30 — 30-day refill period
  • R90 — 90-day refill period
  • R365 — 365-day refill period
  • R∞ — Extended or provider-labelled ongoing refill
  • AR15 / AR30 — Auto-refill for the stated period

If an eligible order drops during the stated refill period, you can request a refill according to the conditions of that service.


When a Refill May Not Apply

A refill request may be rejected if:

  • The target becomes private.
  • The username or URL changes.
  • The content is deleted.
  • Another provider is used on the same target.
  • The starting count cannot be verified.
  • The refill period has expired.
  • The service was marked NR.
  • The social platform removed the target account or deleted the content, so there is nothing left to refill.
  • The order does not meet the provider's refill conditions.

Always keep your Order ID when requesting a refill.


Refund Method

Where an Approved Refund Goes


The refund method depends on the reason for the adjustment. If an order fails, the refund goes back to your SMM Infinity account balance. For a partial order, the undelivered amount is returned to your panel balance. If you cancel an eligible order, the refund is also added to your panel balance.


A duplicate payment is refunded to your payment method or adjusted on your balance after review. For a technical payment error, the refund goes to the original payment route or your account balance, depending on the case. Unused balance requests are reviewed individually.


Bank, card, mobile-wallet, and payment-gateway processing times can vary outside our control.


Late or Missing Refunds

If a refund has already been approved but you cannot find it:

  • Check your SMM Infinity balance first.
  • Check whether the order status changed to Partial, Cancelled, or Refunded.
  • Review your payment statement if the refund was sent externally.
  • Allow the payment provider's normal processing period.
  • Keep your transaction and Order ID available.

If the approved adjustment still doesn't appear, contact our support team and provide the relevant details.


Chargebacks and Payment Disputes

If there is a problem with an order or payment, contact us first.

Opening a chargeback without first trying to resolve a legitimate order or payment issue can trigger an account review and may affect active orders or account access while we investigate. If you believe you were charged incorrectly, provide:

  • Payment reference
  • Deposit amount
  • Date of payment
  • SMM Infinity account information
  • Screenshot or transaction record

Our support team can then investigate the payment before you escalate the matter through your bank or payment provider.


Fraudulent Activity

We do not allow anyone to misuse the platform, including:

  • Stolen payment methods
  • Unauthorised cards or wallets
  • False payment confirmations
  • Fabricated refund claims
  • Deliberate abuse of refill systems
  • Multiple accounts created to exploit offers
  • Attempts to manipulate payment disputes
  • Attempts to obtain services without valid payment

Confirmed abuse may result in account restriction or termination. We may also hold balances connected to fraudulent activity while we investigate. When necessary, we may contact relevant payment providers or authorities.


Avoid Problems Before Ordering

You can prevent many refund disputes before you submit an order. Before clicking Submit, check:

  • The Service ID
  • Correct profile or content URL
  • Account privacy settings
  • Minimum and maximum order
  • Start count
  • Service speed
  • Refill period
  • Drop conditions
  • Service description
  • Whether another order is already running on the same target

For unfamiliar services, place a smaller test order first. This helps you understand the service before committing a larger balance.


Do Not Run Overlapping Orders

Avoid using multiple SMM providers on the same target at the same time. For example, if one Instagram Follower order is still running and another provider starts delivering Followers to the same profile, it becomes difficult to determine which provider delivered each result.

This can affect:

  • Starting counts
  • Remaining quantities
  • Refill calculations
  • Drop calculations
  • Partial refunds
  • Provider investigations

Allow one order to complete before starting another unless the service description specifically allows overlapping orders.


Social Platform Changes Are Outside Our Control

Instagram, Facebook, TikTok, YouTube, Telegram, X, Spotify, and other platforms regularly change their systems.

They may:

  • Remove accounts
  • Delete content
  • Adjust public counters
  • Remove engagement
  • Restrict profiles
  • Change APIs
  • Change how metrics are calculated

We cannot guarantee that a third-party social platform will permanently retain every delivered metric. This is why refill terms are defined separately for each eligible service.

Policy Updates

We may update this Refund Policy as our services, providers, payment systems, and operational requirements change.


The latest published version applies to new orders placed after the updated policy takes effect.


Customers should review the policy and the individual Service ID description before placing an order.


Continued use of our panel after an update means you accept the revised terms.


Contact SMM Infinity

Our support team is available 24/7 to assist with:

  • Order issues
  • Payment problems
  • Refund reviews
  • Refill requests
  • Account questions
  • Service clarification
  • Reseller assistance
  • API questions

Support is available in English, Bangla, Hindi, and Urdu.


When contacting us about an order, always include your Order ID. For payment issues, include the payment transaction reference as well.

Support: Use the official support options listed inside your dashboard.


Important: Never send payments, passwords, OTP codes, or account credentials to anyone claiming to represent SMM Infinity outside our official channels.